Blog 7- Time Warner Cable
Time Warner Cable, previously known as Warner Cable Communications, is an American national cable television company. It was owned in the beginning by Time Warner, but has now become the property of stockholders. It is the second largest MSO in the cable industry. TWC was formed in 1989 through a Time Inc., American Television and Communications Corp., and Warner Cable merger. In 1995, they launched what is known today as Road Runner High Speed Online.
According to many forums online, such as RateItAll, many people find it to be a dismal company. Whether it is from condescending customer service to slow “high-speed” Internet to constantly fluctuating cable and defunct DVR boxes, people are not pleased with the company. Very few people have good things to say about it; I personally used to have Time Warner Cable at home and it was awful (we changed over to Verizon Fios). The forum My3Cents also has had the same reviews of TWC. People are constantly complaining about the company’s inability to provide reliable customer service. All TWC seems able to do is promptly bill its customers on time. Time Warner Cable has an astronomical amount of customers and a complete lack of care for them. Nearly all of the subscribers plan on getting out of the contract as soon as TWC lets them go without immense fees. As one of the top 10 MSO’s one would expect their service to be quality, yet it is not. It should be recommended that TWC undergo a huge company revitalization, but sadly, as the 2nd MSO (in the top 10) they obviously have enough customers to continue treating badly while still making money.