Blog #7 Comcast Reviews
The Comcast Corporation is the largest cable television and internet service provider in the United States. Comcast operates in 39 states as well as the District of Columbia. It is commonly known as just Comcast, but has recently rebranded itself to the largest markets as Xfinity. The top competitors to Comcast include Time Warner Cable, Cox Communications and Charter Communications.
Unfortunately for Comcast, it has become increasingly known to have poor substandard customer satisfaction levels. This fact would surprise most as it is #1 MSOs. In 2008 JD Power and Associates published its annual customer satisfaction survey, Comcast ranked in the bottom 5 for each region. Since then Comcast has tried to revive its efforts for satisfying customers, but from the blogs and forums I have read, it seems customers are still dissatisfied.
I looked at five Comcast review sites: Rateitall.com, Viewpoints.com, Epinions.com, My3cents.com and then my favorite of all Comcast review sites, Comcastmustdie.com. All of which place Comcast in a very negative light.
Comcastmustdie.com was created by Bob Garfield who could be considered a consumer vigilante. His website has generated a fair amount of media coverage in regards to being the ultimate Comcast dissatisfaction review forum. Hundreds of Comcast customers have used Garfield’s blog to file grievances.
While My3cents didn’t offer an exact rating, it did have an array of negative feedback and post by unsatisfied customers. As for the other websites, not one site gave Comcast a rating over 2.4 on a scale of 5 stars. Rateitall.com gave Comcast a 1.68 out of 5 with 460 ratings. Epinions gave it a 1.5 out of 5 with 329 reviews. Viewpoints.com gave Comcast the highest rating; 2.4 out of 5 stars based on 401 reviews.
In general, it appears that customers are not dissatisfied with the sound and picture quality that Comcast offers, but more with customer service, price and the fact that Comcast may be there only choice.